TalenTrack Solutions, LLC ("Company", "we", "us", or "our") provides software services to our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website(s), create an account, and use our products and services (collectively, the "Services"). This Policy meets requirements under applicable U.S. privacy laws, including the Texas Data Privacy and Security Act (TDPSA).
1. Information We Collect
a) Information You Provide
- Account Registration: Name, username, email address, and password.
- Communications & Support: Information you provide when contacting us.
- Billing & Transactions: Payments are processed through Stripe. Stripe collects payment data directly; we do not store full credit card details.
b) Information Collected Automatically
- Usage & Analytics (Self-Hosted Umami): We self-host Umami analytics on our own servers. Umami does not use cookies and does not track individual users across sites. It collects aggregated, privacy-focused metrics such as page views, referrers, device type, and approximate location derived from anonymized IP data.
- Log & Device Data: IP address, timestamps, pages visited, and system logs may be collected for security and performance purposes.
c) Information from Third Parties
- Stripe: Provides us with transaction metadata such as payment status and card brand (partial, non-sensitive).
2. How We Use Your Information
- Provide and maintain the Services.
- Process payments through Stripe.
- Analyze site usage via our self-hosted Umami installation to improve performance and user experience.
- Provide customer support and communicate with users.
- Detect and prevent security threats, fraud, or misuse.
- Comply with U.S. legal obligations.
3. How We Share Information
We do not sell personal information. We may share information with service providers such as Stripe, in connection with business transfers, or as required by law or to protect rights and safety.
4. Data Retention
We retain personal information only as long as necessary to provide the Services and satisfy legal requirements. Data is deleted or de-identified when no longer needed.
5. Security
We use administrative, technical, and physical safeguards to protect information. Stripe ensures payment information is secured in PCI-DSS compliant environments.
6. Your Privacy Rights
Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information. Texas residents may appeal denied requests under the TDPSA.
7. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect data from children under 13.
8. International Use
We do not target or serve users located in the EU or UK. Our Services are intended for U.S.-based users only.
9. Your Choices & Controls
- Update account information at any time within your account settings.
- Opt out of marketing communications by using the unsubscribe link in our emails.
- Self-hosted Umami analytics does not use cookies, does not track personal identifiers, and does not require an opt-out mechanism.
10. Third-Party Services
Our Services may contain links to external sites. Their privacy practices are governed by their own policies. Stripe's privacy policy applies to payment processing.
11. Changes to This Policy
We may update this Policy periodically. The 'Last Updated' date reflects the latest revision.
12. Contact Us
TalenTrack Solutions, LLC
Attn: Privacy Team
17571 West Lake Houston Pkwy
Humble, TX, 77346
Email: privacy@talentracksolutions.com